[woensdag 21 augustus 2019 12:01] - [35.173.48.224]

Scintilla's Activiteiten

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Lunchlezing ASML

woensdag 05 juni 2019 12:45, Carré 2K [LEX]

Ever since ASML produced and sold its first computer chip-making system in 1984, its Customer Support department has been proactive in resolving issues at the customer's site. Ayush Rajput, CS Applications engineer at ASML, works with and for customers, making them a partner in the machine's success. How can a technical master's degree be relevant to a department that usually is associated with call centers, item return forms and drop-down menus with frequently asked questions?  Learn all about the basics of what Customer Support at ASML essentially is during this lunch lecture. Ayush will tell you how he gathers information from the customer and uses it to optimize ASML products, according to the customer's needs and wishes, and he shares his bumps in the road and the things he learned in his first year as a Young Professional.

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